We understand when a challenging situation occurs you need quick access to expert resources to help address the issue. Our ProCare technicians, trainers, engineers, and product specialists understand your business, your technologies, and the value of your time.
Sencore is dedicated to helping our customers plan, install, operate, maintain, and troubleshoot their video delivery business through a simple and efficient approach. Our model is based on best practices and your specific requirements. Our ProCare options and industry experts are here to support needs when you need them. The ProCare Standard support ensures a satisfying ownership experience for the life of the product and includes:. The ProCare Premium support plan includes all the value of our Standard plan and offers options including:.
Sencore also offers Extended Service Agreements that allows you to lengthen the product warranty and be covered for the years to come. Does not include Customs, Duties, or shipment charges from customer to Sencore. Does not include Customs, Duties, or shipment charges from customer to Sencore. Additional terms and conditions may apply.
Our ProCare professional services team includes some of the most experienced industry experts in digital video and audio broadcast applications and technologies. We offer our customers the following suite of ala carte services delivered by one of our team of experts:. If your unit requires repair or calibration please submit this form and one of our ProCare Specialists will contact you with an RMA return material authorization number and shipping instructions for the return of your unit.
The following service options include:. Our ProCare customer support and professional service options are designed to maximize total value to our customers while minimizing total cost of ownership. Training Courses Our ProCare professional services team includes some of the most experienced industry experts in digital video and audio broadcast applications and technologies.
We offer our customers the following suite of ala carte services delivered by one of our team of experts: Product and technology training System planning and consultation Onsite Installation and integration assistance Onsite service, support and troubleshooting View all available classes here.
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