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Details required : characters remaining Cancel Submit. Was this reply helpful? Yes No. Hangs during shutdown can result from faulty hardware, faulty drivers, or damaged Windows components. To resolve these issues:. Disconnect non-essential hardware, such as USB devices, to see if there is a change that could indicate a device issue. See if the issue also happens in Safe Mode. If not, the problem may be related to installed software.
Uninstall software that you are no longer using. There are also times when you may see a message that something is preventing Windows from shutting down.
For more information, see Turn off a computer: frequently asked questions. Please see the following article for guidance if your computer hangs while installing Windows Updates: Windows Update freezes when you install updates in Windows 8, Windows 7, or Windows Vista. Random hangs are often due to damage to the Windows configuration, faulty hardware, or malware. However, because this behavior is random, it can be especially difficult to identify the proper cause.
Please review the steps below to help identify the cause and determine the next course of action:. If the system is hanging randomly, it could be caused by damaged system files, software compatibility, or damaged registry files. Try each of the following steps to check if the hang is caused by one of these possibilities.
Corrupt system files can cause Windows Explorer to stop responding. Faulty hardware could be the reason that Windows system files were improperly written to disk, or decayed over time. If you have recently installed an app or driver and find that Windows is now hanging randomly, try removing the recently installed software. If you have a restore point saved before you installed the software, try running System Restore to return the system to a working state: Windows 7: System Restore Windows 8 or Windows 8.
Registry cleaning tools can damage the Windows registry and cause a range of symptoms include random system hangs. For more information, please see the following Knowledge Base: Microsoft support policy for the use of registry cleaning utilities If the registry becomes damaged, it is recommended that you restore Windows to a working state using either System Restore, or Refresh.
In the event that these tools do not resolve the issue, you may need to reinstall Windows. Windows 7: System Restore Windows 8 or Windows 8. If Chkdsk runs while starting Windows, it could be a sign of a hard disk failure. For more information, see the following Knowledge Base article: Check disk Chkdsk runs when you start Windows 8 or Windows 7 Please note that Chkdsk can take a very long time to run. On large hard drives, it can even take a day or more.
If Chkdsk finds and fixes a problem, this may be a sign that the drive is failing. If so, you may continue to experience problems in the future.
If problems are repeatedly found or can't be fixed, consider replacing the hard drive. Contact your PC manufacturer for assistance, if needed. Random hangs can also be caused by other faulty hardware. Consult with your PC manufacturer to run available hardware diagnostics. This could include:. PC diagnostics that test the integrity of the core PC devices, such as the processor fans and cooling system. Malicious software may also cause random hangs and other performance problems in Windows.
See this article for information about finding and removing viruses: How do I find and remove a virus? It is also recommended that you run one or more online detection tools from reputable antivirus software providers if you suspect a malware infection.
One such example is the Microsoft Safety Scanner. Antivirus software can sometimes contribute to performance problems in Windows. This is particularly common if your antivirus software is out of date, or if you are running more than one antivirus software on your PC at the same time. If you have multiple antivirus solutions installed, uninstall all but one. Check for and install updates for your antivirus software. For more information, see these articles: How do I uninstall antivirus or antispyware programs?
What to do if your antivirus software stops working.
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